Frequently asked questions
Not seeing your answer here? Get in touch— we typically respond within 24 hours.
When will my order be delivered?
We ship across the U.S. from multiple warehouses. Orders are processed within 1–3 business days, with estimated delivery in 3–5 business days. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Can I Return my product?
Yes! We accept returns within 30 days of delivery, provided items are unused, unworn, with tags, and in original packaging. Customers are responsible for return shipping unless the item is defective or incorrect. Refunds are processed within 5–7 business days of receiving the return. To start a return, email us at fivestarparts1@gmail.com.
I would like to speak with the customer service. How can I get in touch?
You can reach us by email at fivestarparts1@gmail.com. We aim to respond within 24 hours. You can also send returns to: 232 E Buckingham Rd. Garland, TX 75040
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. If your item arrived damaged or incorrect, we'll cover the return shipping. Please email us at fivestarparts1@gmail.com within 30 days of delivery and we'll make it right with a return or exchange.
What if I paid too much?
If you believe you were overcharged, please reach out to us at fivestarparts1@gmail.com and we'll review your order. We want to make sure every transaction is accurate and fair.