Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about 5 Star Cycles
Still have questions? Contact us here
📦 Shipping
How much do I need to spend for free shipping?
Orders over $150 ship free within the continental U.S.
How long does delivery take?
Most orders ship within 1–3 business days. Delivery usually takes 3–7 business days depending on your location.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email so you can monitor your shipment.
🔄 Returns & Exchanges
What is your return policy?
You can return items within 30 days if they're unused, unworn, and in original condition with tags and packaging.
How do I start a return or exchange?
Simply contact our customer service team or visit our Returns page to begin. We'll provide instructions and a return shipping label if eligible.
How long does it take to get a refund?
Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method.
💳 Ordering & Payment
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for secure and fast checkout.
Can I use discount codes?
Yes, you can apply discount codes at checkout. Only one code can be used per order unless otherwise stated.
Can I change or cancel my order?
If your order hasn't shipped yet, contact us right away and we'll do our best to make changes or cancel it.
🛡️ Products & Sizing
How do I know my helmet size?
Use our sizing guide and measure around your head just above your eyebrows. Compare the measurement to the size chart on each product page for the best fit. All helmet descriptions should also include a "View Size Chart" link.
Do your products come with a warranty?
Yes. Most helmets and gear come with a manufacturer's warranty. Check the product description for warranty details.
How should I care for my gear?
Follow the care instructions included with your item. For helmets, use mild soap and water for cleaning and avoid harsh chemicals.
👤 Account & Newsletter
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account makes checkout faster and allows you to track orders.
Why should I subscribe to the newsletter?
Subscribers get access to exclusive discounts, product launches, and updates. Plus, you'll receive 10% off your first order when you sign up.
How do I manage my email preferences?
You can unsubscribe or update your preferences anytime by clicking the link at the bottom of any email from us.