Restocking Fee

A 25% restocking fee applies to all returns and exchanges, calculated on the price you paid for the item. This applies to every return, including sizing or fitment issues.

You can return any new, unused, and unaltered item within 30 days of delivery. Once your return is received and inspected, your refund — minus the 25% restocking fee — will be issued to your original payment method.

Refund Policy

Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. You’ll also need your receipt or proof of purchase.

Once your return is received and inspected, your refund — minus the 25% restocking fee — will be processed and applied to your original payment method within 10 business days.

Depending on your bank or credit card company, it may take an additional 2–10 business days after your credit is applied for it to post to your account.

To start a return, use our return request form or contact us at fivestarparts1@gmail.com . Items sent back without first requesting a return will not be accepted.

Final Sale: We cannot accept returns on discontinued and closeout products. Those items are final sale only.

Return Shipping Options

You are responsible for all return shipping costs, including on exchanges made for sizing or fitment reasons. We recommend shipping with a method that includes tracking and insurance.

Once your return is approved, we’ll email you an RMA number along with the shipping address to use. Please do not ship anything back until you’ve received this information.

All shipments must be made prepaid; packages shipped COD will be rejected.

Exchanges

Need to make an exchange? Use our return request form and select "Exchange" — we'll issue an RMA number for your return. The 25% restocking fee is applied to your original order, and we’ll let you know if a balance is owed or a refund is due based on the price of your new item.

You are still responsible for return shipping costs on your original order.

Order Cancellation / Modification

If you change your mind, act quickly. Orders are processed quickly once placed.

Orders cannot be modified or cancelled once they have been submitted to our fulfillment system.

Once all items have been received, please reach out to us at fivestarparts1@gmail.com for assistance with a return.

Used or Damaged Merchandise

Any merchandise which has been used, worn, or ridden is considered used and cannot be returned.

We encourage you to try on apparel and helmets indoors before use.

Any merchandise that shows signs of use — wear, dirt, scuffing, mounting, or any condition other than received — cannot be returned.

Apparel & Helmets

Apparel items must include all original tags and packaging. Helmets must be returned in their original helmet bag, box, and include all original paperwork and accessories.

Unused items returned with missing or damaged packaging, tags, or components may be returned to the customer or subject to an additional processing fee.

Electronics, Hard Parts & Tires

Any electronic removed from packaging or with a broken manufacturer seal is non-returnable.

Parts must be in original condition with no signs of wear, alteration, or damage from installation.

Any tool or chemical that has been opened or has a broken seal is non-returnable.

Defects & Warranty Returns

Each manufacturer has its own warranty policy. 5StarCycles will assist customers with warranty claims; however, 5StarCycles does not provide any direct warranty on items sold.

Most manufacturers offer an additional warranty period covering merchandise defects. Please allow 4–6 weeks for warranty processing, as timelines are subject to the individual manufacturer's policies.

Manufacturer warranties do not cover defects caused by normal wear or customer negligence.

Damaged Items

Please inspect your order upon reception and contact us immediately at fivestarparts1@gmail.com if any item arrives defective, damaged, or incorrect.

Please keep all original shipping containers and take photos if possible. We will assist you through the claims process.

Returns Process

To initiate a return, use our return request form or email us at fivestarparts1@gmail.com with your order number and reason for return.

Once approved, you will receive an RMA number and instructions on how to send your package back to us. You can check on its status anytime from our Track Your Return page.

Please retain your return tracking information. 5StarCycles is not responsible for packages lost during return shipment.

You will receive a confirmation email once your return is processed, including full details of the refund.

Questions / Concerns

If anything is unclear or you have a special circumstance, don’t hesitate to reach out.

Email us at fivestarparts1@gmail.com — we’re happy to help.