★★★★★
Best Service In The Area
"Came in for a tire change and Margie was very welcoming and greeting. They have really good deals and their service is the best in the area."
Usiel G. Google Review
5STARCYCLES SUPPORT
Customer Service
Need help with an order, tire availability, shipping, returns, or service questions? Start here and we’ll help get you taken care of.
5STARCYCLES POLICY
Shipping Policy
Review our shipping coverage, delivery estimates, processing timelines, restrictions, and order handling details before placing your order.
Need an exact ETA?
Email us at
fivestarparts1@gmail.com
before placing your order for a delivery estimate based on the exact item(s) you want to purchase.
01
Shipments Within the United States
We currently ship to all 48 contiguous United States only. We do not ship to PO Boxes, Alaska, Hawaii, or Puerto Rico.
For a specific delivery ETA based on the exact item(s) you want to purchase, please email us at fivestarparts1@gmail.com before placing your order.
We understand that when you make an order, you want your gear as quickly as possible — and we will do our best to make that happen! We work closely with our distributor, Parts Unlimited, to ship products directly to you as efficiently as possible.
Orders are fulfilled from distribution centers located in Texas, Wisconsin, New York, North Carolina, and Nevada, and we will ship from the location closest to you whenever possible.
A shipping confirmation email including FedEx tracking information will typically be sent within 24 hours of an item shipping.
02
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size.
All domestic shipments within the contiguous 48 states are fulfilled via FedEx.
03
Shipping Restrictions
- We ship to the 48 contiguous United States only.
- We do not ship to PO Boxes.
- We do not ship to Alaska, Hawaii, or Puerto Rico.
- We do not offer international shipping at this time.
04
Processing & Delivery Timeframes
Our order processing cut-off time is Friday at 2:00 PM Central Time (Dallas, TX).
Orders placed after the Friday cutoff through Sunday will be processed and shipped on the next business day (Monday, or Tuesday if Monday is a holiday).
Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA, please email us at fivestarparts1@gmail.com before placing your order.
Standard Shipping
Delivery typically within
1 to 5 business days
after shipment depending on your location relative to the nearest fulfillment center.
05
Shipping Changes
Shipping changes after an order has been placed — such as address corrections — are not always possible once the order has been submitted to our fulfillment system.
Please email fivestarparts1@gmail.com as soon as possible if a change is needed.
06
Order Cancellation
Orders cannot be modified or cancelled once they have been placed, as they are immediately submitted to our fulfillment system.
Once all items have been received, please reach out to us at fivestarparts1@gmail.com for assistance with a return.
07
Damaged Goods
If an item arrives visibly damaged, please contact us immediately with photos of the damage.
Claims are handled through FedEx, but 5StarCycles will assist you with the process to the best of our ability.
5STARCYCLES SUPPORT
Need Some Help?
Quick access to shipping, returns, sizing information, policies, and customer support.