• Orders placed after Friday 2PM won't be processed or shipped until the next business day — View Policy →

5STARCYCLES SUPPORT

Can't Find The Product You Need?

If we don't have it listed, there's a good chance we can still get it. Tell us what you're looking for and we'll check availability through our suppliers and follow up with pricing.

REQUEST A PRODUCT

How Product Requests Work

5StarCycles carries thousands of tires, helmets, and riding gear items, but we can't stock everything. We work directly with major distributors, including Parts Unlimited and Western Power Sports, so if an item isn't listed on the site, we may still be able to source it for you.

Send us the details below and we'll check availability, confirm pricing, and get back to you before anything is ordered.

When To Send A Request

Tire Size Not Listed

Looking for a size or spec we don't currently carry? Let us know and we'll check what's available.

Specific Brand or Model

Have a particular helmet, jacket, or gear brand in mind that isn't in our catalog? We can look into it.

Item Shows Out Of Stock

Need something that's temporarily unavailable? We can check restock timing or find an alternative.

Bulk or Fleet Orders

Ordering multiple units for a shop, club, or fleet? Reach out and we'll help put together pricing.

How It Works

1

Tell Us What You Need

Fill out the form with as much detail as possible — brand, size, part number, or a link if you have one.

2

We Check Availability

We'll check with our suppliers, including Parts Unlimited and Western Power Sports, and confirm pricing.

3

We Follow Up With A Quote

We'll reach out with availability, pricing, and estimated lead time before anything is ordered.

Sourcing & Lead Times

Lead times vary depending on the item and supplier availability. Most in-catalog items ship within 24 hours, while special-order items typically take longer.

We'll always confirm pricing and estimated arrival before charging you for a special-order item.

No order is placed until you've approved the price and lead time.

Product Request Form

Fill out the details below and we'll get back to you with availability and pricing.

Submitting this form does not place an order. Our team will follow up with availability, pricing, and next steps.

Need To Talk To Us?

For product sourcing questions, reach us directly.

Product Request FAQ

Does submitting this form place an order?

No. We'll contact you with availability and pricing before anything is ordered or charged.

What if the item isn't available through our suppliers?

We'll let you know if we're unable to source the item and can suggest alternatives when possible.

How long does it take to hear back?

We typically respond within 1-2 business days.

Can I request tire sizes that aren't on the site?

Yes — this is one of the most common requests. Include the full size and load/speed rating if you have it.

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